1. Introduction
Welcome to Trophy Empire. These Terms & Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the website.
2. Definitions
- Customer / You / Your: The person accessing or using the website.
- Products: Any trophies, medals, plaques, awards, engraving services, or other items offered for sale on the website.
- Order: Your purchase request for products through our website.
- Website: Trophy Empire’s online store and associated pages.
3. Orders, Prices & Payment
3.1 Order Acceptance
All orders are subject to acceptance by Trophy Empire. We may refuse or cancel orders due to product availability, pricing errors, or other reasons.
3.2 Prices & Currency
- All prices are displayed in South African Rand (ZAR), unless otherwise stated.
- Prices may include applicable taxes where applicable.
- We reserve the right to update prices at any time, but changes will not affect orders already accepted.
3.3 Payment Methods
- We accept approved payment methods available during checkout.
- Payment must be received in full before products are processed or dispatched.
4. Delivery & Shipping
4.1 Delivery Locations & Methods
We deliver products within South Africa using approved courier services.
4.2 Delivery Times
Delivery times are estimates only and may vary due to courier delays, public holidays, or circumstances outside our control.
4.3 Delivery Issues
- Customers must provide accurate delivery information.
- Please inspect delivered products and report damage or issues within a reasonable timeframe.
5. Customised / Engraved Products
- Customers are responsible for providing accurate customisation details including names, logos, messages, and artwork.
- Customers should carefully review all personalisation details before submitting an order.
- Once production begins, changes or cancellations may not be possible.
- Customised products may not qualify for return unless there is a manufacturing defect or error caused by Trophy Empire.
6. Returns, Refunds & Cancellations
6.1 Returns Policy
Products may be returned if damaged, defective, or incorrectly supplied, subject to review and confirmation.
6.2 Defects or Damage
Customers must contact Trophy Empire with details of the issue.
6.3 How to Request a Return
- Contact us with your order number and reason for return.
- Approved refunds will be processed after inspection and confirmation.
6.4 Custom Products
Customised and engraved products cannot be returned due to changes of mind.
7. User Accounts & Use of Site
- Customers may need to create an account to place orders.
- Users are responsible for keeping account information secure.
- Users must not misuse the website or attempt unauthorised access.
8. Intellectual Property
All website content, including images, logos, designs, text, and branding, is owned by Trophy Empire or authorised partners.
Content may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
- Trophy Empire is not liable for indirect, incidental, or consequential damages.
- Our liability is limited to the amount paid for the relevant product.
- We do not guarantee uninterrupted access to the website.
10. Indemnification
You agree to indemnify and hold Trophy Empire harmless from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms.
11. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by the laws of South Africa.
- Any disputes will be handled according to applicable South African legal processes.
12. Changes to Terms
We may update these Terms at any time by publishing a revised version on the website. Updated Terms become effective once published.
13. Severability & Waiver
- If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.
- Failure to enforce any right does not constitute a waiver.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact Trophy Empire.
Website: https://trophyempire.co.za/
Email: sales@trophyempire.co.za
Address: Shop J10, Cnr Atlas & Top Roads, Anderbolt, Boksburg.
Phone: 073 581 8091
