Refund Policy Refund Policy Refund Policy Refund Policy Refund Policy Refund Policy

Refund and Returns Policy

If you are not satisfied with your purchase, you may request a return, replacement, or refund within 30 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned in its original packaging.
The product includes all original accessories and documentation where applicable.
Proof of purchase or order details are provided.

Note

Refunds will be processed using the same payment method used for the original purchase.
Customers are responsible for ensuring returned products are securely packaged to prevent damage during transit.
Refunds will only be processed after the returned product has been inspected and approved.
Delivery and shipping fees are non-refundable unless the product was incorrectly supplied or damaged due to an error by Trophy Empire.

Customised / Engraved Products

Customised trophies, engraved awards, medals, plaques, and personalised products cannot be returned or refunded due to a change of mind.
Customers are responsible for providing accurate engraving details, names, dates, logos, and artwork before production begins.
Trophy Empire is not responsible for errors caused by incorrect information supplied by the customer.
If a customised product contains a manufacturing defect or an error caused by Trophy Empire, we will review the issue and provide an appropriate resolution.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Provide your order number and supporting details, including photographs where applicable.
We will assess the issue and arrange a replacement, repair, or refund where appropriate.

Orders can only be cancelled before production or processing begins.
Once an order has entered production, especially customised or engraved orders, cancellation may not be possible.
Cancellation requests should be submitted as soon as possible after placing your order.

If you have any questions regarding refunds, returns, or cancellations, please contact Trophy Empire.

Website: https://trophyempire.co.za/

Email: sales@trophyempire.co.za

Address: Shop J10, Cnr Atlas & Top Roads, Anderbolt, Boksburg.

Phone: 073 581 8091