Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy

Shipping Policy

1. Delivery Locations & Methods

Trophy Empire delivers products throughout South Africa using trusted courier partners.
We use reliable shipping providers to ensure your order reaches you safely and efficiently.
Delivery availability may vary depending on your location and product requirements.
Customers are responsible for providing accurate delivery details during checkout.

2. Order Processing Time

Orders are processed after successful payment confirmation.
Standard products are prepared for dispatch once the order has been confirmed.
Customised and engraved products may require additional processing time due to personalisation requirements.

3. Delivery Timeframes

Delivery times are estimates and may vary depending on:

• Delivery location
• Courier availability
• Public holidays
• Weather conditions
• Unforeseen circumstances
Customers will receive delivery updates where applicable once the order has been dispatched.

4. Customised & Engraved Products

Custom trophies, medals, plaques, and engraved products require additional preparation time.

Customers should ensure all names, dates, logos, and personalisation details are correct before production begins.

Delivery timelines depend on production completion and courier schedules.

5. Shipping Costs

Shipping charges are calculated based on order size, weight, destination, and courier rates.
Applicable shipping fees will be displayed during checkout or communicated before order confirmation where required.

6. Delivery Issues

Customers should inspect their order upon delivery.
If you receive a damaged product, incorrect item, or missing items, please contact Trophy Empire with your order details and supporting information.

We will review the issue and assist with an appropriate resolution.

7. Delays & Unforeseen Circumstances

Trophy Empire is not responsible for delays caused by circumstances outside our control, including courier delays, incorrect delivery information, public holidays, weather disruptions, or operational issues affecting delivery partners.

We will make reasonable efforts to assist customers in resolving delivery-related issues.