Welcome to Trophy Empire. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or interact with our services.
We may collect the following types of information:
Personal Information: Name, email address, phone number, delivery address, and billing information.
Payment Information: Payment details required to process transactions through secure payment providers.
Order Information: Products purchased, order history, customised engraving details, artwork, and personalisation information.
Account Information: Login details, account preferences, and saved information.
Technical / Usage Data: IP address, browser type, device information, pages visited, cookies, and website activity.
Communication Data: Enquiries, customer support messages, feedback, and correspondence.
We use your information for purposes including:
• Processing and fulfilling your orders.
• Managing customised trophy and engraving requests.
• Communicating order updates and delivery information.
• Providing customer support.
• Managing your account.
• Improving our website, products, and services.
• Personalising your shopping experience.
• Sending promotional communications where consent has been provided.
• Preventing fraud and maintaining website security.
• Complying with legal obligations.
Where applicable under privacy laws, we process personal information based on:
• Your consent.
• Performance of a contract, including processing and fulfilling orders.
• Compliance with legal obligations.
• Legitimate business interests such as improving services and preventing fraud.
We use cookies and similar technologies to improve website functionality, remember preferences, analyse website traffic, and improve customer experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
We may use third-party analytics services to understand website performance and visitor behaviour.
We may share your personal information with trusted third parties, including:
• Payment processors.
• Courier and delivery providers.
• Website hosting and technology providers.
• Service providers assisting with website operations.
• Marketing and analytics providers where permitted.
• Legal or regulatory authorities where required by law.
We do not sell your personal information to third parties for their own marketing purposes.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
We retain personal information only for as long as necessary to provide services, maintain transaction records, and meet legal requirements.
Depending on applicable privacy laws, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications.
Our website is not intended for children under the applicable legal age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Our website may contain links to third-party websites, payment providers, or external services. Trophy Empire is not responsible for the privacy practices of third-party websites.
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.
If you have questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact Trophy Empire.
Website: https://trophyempire.co.za/
Email: sales@trophyempire.co.za
Address: Shop J10, Cnr Atlas & Top Roads, Anderbolt, Boksburg.
Phone: 073 581 8091
